Damage Policy
We are committed to ensuring a smooth travel experience for our customers. However, we recognize that baggage damage may sometimes occur during transit. Our Damage Management Policy outlines the necessary steps to address such incidents, the claims process, and passenger rights to ensure a fair resolution.
What Does the Damage Management Policy Cover?
This policy applies to checked baggage or personal items that sustain damage while in the airline’s custody. It covers damage occurring during handling, transportation, or storage on the aircraft. However, it does not cover pre-existing damage, overpacked or improperly packed fragile items, or normal wear and tear such as minor scratches, scuffs, or dents.
Face masks may be required in certain indoor areas. Hand sanitizing stations are available throughout the ship for your convenience.
Steps to Follow If Your Baggage Is Damaged
If you notice any damage to your baggage upon arrival, take the following immediate actions:
- Report the Damage: Inform the airline’s baggage service desk at the airport before leaving, as delayed claims may not be accepted.
- Complete a Damage Report: Fill out the damage report provided by the airline, detailing the type and extent of the damage, flight information, and your contact details.
- Keep All Documentation: Retain copies of your ticket, boarding pass, baggage tag, and damage report, as these will be required for claim processing.
Resolution Process
Once your claim is submitted, the airline will review the details and determine the appropriate resolution. Depending on the airline’s policy, compensation may include baggage repair, replacement, or monetary reimbursement. Processing times may vary, so we recommend following up with the airline for updates.