Frequently Asked Questions (FAQ)
1. What services does RoamingRouteTravel provide?
RoamingRouteTravel is an online platform that connects customers with trusted car rental providers across the USA. You can browse available vehicles, compare prices, read rental policies, and securely book your car online. We aim to simplify the rental process while offering competitive rates and transparency.
2. Does RoamingRouteTravel own or operate the cars?
No. RoamingRouteTravel partners with multiple third-party rental companies. We do not own or operate any vehicles ourselves. Our role is to help you compare and book rentals from verified suppliers who manage and maintain their own fleets.
3. How accurate is the vehicle and pricing information on RoamingRouteTravel?
We strive to provide up-to-date and accurate information. However, since prices, availability, and vehicle models can change quickly, we encourage users to review their final booking confirmation for accurate details provided by the rental partner.
4. How does vehicle availability work?
Availability is dynamic and depends on your selected dates, pick-up location, and vehicle category. Some car types may sell out during peak periods. Your booking is only confirmed once you receive an email confirmation from RoamingRouteTravel.
5. Are taxes and fees included in the prices?
Our platform aims to show clear pricing, including applicable taxes and standard fees. However, optional add-ons like insurance, GPS, child seats, or local fees may be charged at pickup by the rental company. Always review the full booking summary for a breakdown of charges.
6. What insurance is included?
Insurance coverage varies by supplier and rental agreement. Basic third-party liability is typically included, but add-ons such as Collision Damage Waiver (CDW), Theft Protection, or Personal Accident Insurance may be offered during booking or at pickup. Review the terms carefully.
7. What is the minimum rental age?
Generally, renters must be at least 21. Drivers under 25 may incur a "young driver" fee. Some premium categories may require drivers to be 25+. Specific requirements are shown during the booking process.
8. What documents do I need at pick-up?
You’ll need a valid driver’s license, credit card (or accepted payment card), and a government-issued ID. International renters may need an International Driving Permit (IDP). Requirements are detailed in your RoamingRouteTravel confirmation email.
9. Can I modify or cancel my reservation?
Yes. Cancellations and modifications can be requested via your RoamingRouteTravel account or confirmation email. Policies vary by supplier — some bookings are fully refundable if canceled in advance, while others may incur fees.
10. Can I select a specific car model?
We display vehicle categories (such as SUV, Economy, Luxury), not specific makes or models, unless explicitly guaranteed. The rental company will provide an available vehicle within the booked category.
11. What if I return the car late?
Late returns may result in extra charges, typically calculated per hour or per day. Please return the car on time, or notify the rental office in advance if a delay is unavoidable.
12. Can I book a one-way rental?
Yes. One-way rentals between different cities are supported by many partners, but may incur a one-way fee. You can select different pickup and drop-off locations on the RoamingRouteTravel site to check availability.
13. Does RoamingRouteTravel guarantee the lowest price?
We aim to offer competitive rates by working with multiple partners. While we cannot guarantee the absolute lowest price, we encourage you to compare available options and book early for the best rates.
14. Can I add additional drivers?
Yes. Additional drivers can usually be added at pickup (for an extra fee), provided they meet the age and license requirements of the rental partner. All additional drivers must present their documents at the counter.
15. What happens if the car breaks down?
Most partners include roadside assistance for mechanical failures. You should contact the rental company directly using the roadside assistance number provided at pickup. You may also contact RoamingRouteTravel support for guidance.
16. How do tolls work?
Some vehicles are equipped with toll passes; others may require manual payment. Check with your rental supplier about tolls and fees. Unpaid tolls may result in additional charges.
17. Can I take the car across the border?
Cross-border travel may be permitted, but depends on the supplier’s policy and your destination. Some providers allow trips to Canada or Mexico, often for an additional fee. Confirm cross-border eligibility during booking or with the supplier.
18. What should I do if I have a problem during my rental?
If you encounter issues with your rental, contact the rental office first. If you need further support, you can also reach out to RoamingRouteTravel customer service — we are happy to assist with resolving concerns.
19. Is my personal data secure?
Yes. RoamingRouteTravel uses modern encryption and data protection protocols. Your personal details are only shared with rental partners as necessary to complete your booking. We never sell or misuse your data.
20. How can I contact RoamingRouteTravel?
You can contact our support team at [email protected] or via the contact form on our website. We also provide a customer service number in your confirmation email. We’re here to help!